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| 008 | 080424t1999 xxu||||| |||||||||||eng|c | ||
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| 084 | _aR8231 | ||
| 100 | 1 |
_aRoss, Joel E. _912210 |
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| 245 | 0 | 0 |
_aTotal quality management : _btext, cases and readings |
| 250 | _a3rd. ed. | ||
| 260 |
_aBoca Ratón, FL. : _bSt. Lucie Press, _cc1999 |
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| 300 |
_axv, 550 p. : _bgráfs., tablas ; _c23 cm |
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| 504 | _aIndice alfabético | ||
| 650 | 7 |
_aMARKETING _2ECO _919609 |
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_aSISTEMAS DE CERTIFICACION _2INTI _921760 |
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_aSATISFACCION DEL USUARIO _2INTI _921560 |
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_aCOSTOS _2EIT _916957 |
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_aANALISIS DE LA INFORMACION _2EIT _915601 |
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_aBENCHMARKING _2INTI _915954 |
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_aPLANIFICACION ESTRATEGICA _2EIT _920529 |
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_aRECURSOS HUMANOS _2INTI _921246 |
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_aLIDERAZGO _2SP _919419 |
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_aTEORIA DE LAS CONSTRICCIONES _2EIT _922186 |
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_aGESTION DE CALIDAD TOTAL _2EIT _918671 |
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| 700 | 1 |
_aPerry, Susan _ecolab. _911044 |
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