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Building data mining applications for CRM by Berson, Alex Publication: New York : McGraw-Hill, 2000 . xxvii, 510 p. : , Incluye referencias bibliográficas p.495-499 | Contiene glosario p.485-494 24cm Date: 2000 Availability: Items available: Biblioteca Central [681.3.06, B535] (1),

Applied data communications : by Goldman, James E. Publication: New York : John Wiley, 1998 . xiv, 663 p. : , Contiene apéndice | Incluye glosario 25 cm Date: 1998 Availability: Items available: Biblioteca Central [004.78:65, G6194] (2),

Beyond the information systems outsourcing bandwagon : by Lacity, Mary Cecelia Publication: Chichester : Wiley, 1995 . xxi, 237 p. : , Contiene referencias bibliográficas p.228-230 24 cm Date: 1995 Availability: Items available: Biblioteca Central [659.23, L139] (1),

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